Hugh Stephens

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Startups

Customers hate change

October 22, 2017 0 Comment Hugh Stephens read
Customers hate change

In the early days of a product, you spend you life trying to keep everything alive. You continuously fight fires, whether technical or business related. Eventually, you get to the point that things are stable, and your plates are all spinning – customers are continuing to register and stay around, you service is keeping an… Continue reading →

Me Thoughts

37 Observations / Lessons from the US and Forbes 30 Under 30 Conference

October 11, 2017 0 Comment Hugh Stephens read
37 Observations / Lessons from the US and Forbes 30 Under 30 Conference

This last week I’ve been in Boston for the Forbes 30 Under 30 conference. I went to the regional Asia version a few months back, and had a great time so figured I’d head to the ‘global’ edition, which attracts some 3-4,000 people. Below are some of my observations, both from the conference itself and… Continue reading →

Startups

Staying close to customers: why most founders are the first employees in product and support

October 9, 2017 0 Comment Hugh Stephens read
Staying close to customers: why most founders are the first employees in product and support

When you’re building technology, you need to stay close to your customers. You need to understand how those customers experience the problems you’re trying to solve, and how they use your product to solve that problem. You need to be there to hear about what they don’t like about it, so you can fix it…. Continue reading →

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Recent Posts

  • Startups should get some perspective, and how governments should support business in the age of COVID-19
  • ‘How I Learned to Stop Worrying and Love Bootstrapping’ – IndieConf talk 28 June 2019
  • How I make (double opt-in) intros, and how to accept one
  • Inspirors, mentors, commiserators and idiots: finding the right mix of supporters
  • Startups, lifestyle businesses, bootrapping, indie businesses and small businesses: What are they and how you fund them

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